Availability target
odds-api targets 99.9% monthly availability for production API endpoints.
This is an operational target, not a credit-backed contractual SLA unless separately agreed in writing.
SLA / Status / Support
Availability targets, current status signals, support expectations, and maintenance policies for teams evaluating or running odds-api in production.
Support coverage
The support mailbox is monitored 7 days a week. Critical production availability issues are triaged with priority.
Email support@odds-api.net when something needs investigation.
Maintenance
Small, low-risk fixes may be deployed at any time and are designed for zero or very low downtime.
Larger or higher-risk maintenance receives advance email notice to affected customers when practical.
Current status
Checking current status
Recent public status is fetched from the buyer-safe status API when available. Static support and policy details remain available if that check cannot complete.
- REST API
- Authentication / API keys
- Live streams
- Documentation / reference
Status scope
The public status view is limited to customer-facing components and recent health signals.
- REST API
- Authentication / API keys
- Live streams
- Documentation / reference
It does not expose raw traffic volume, customer-specific data, internal service names, infrastructure details, or source-level diagnostics.
What to include in a support email
Send production support requests to support@odds-api.net.
- Endpoint or feature affected
- Approximate timestamp and timezone
- HTTP status code or error message
- Request ID if available
- Sanitized request or response details
Do not send API secrets, passwords, or private customer data in support emails.
Fix policy
The team investigates, mitigates, and follows up by email when customer action or updates are needed.
- Critical production outage: target acknowledgement within 2 hours, 7 days a week.
- Degraded API behavior or stream issues: target same-day acknowledgement.
- General account, docs, or integration questions: target 1-2 business days.
Maintenance policy
Small fixes, configuration changes, and low-risk releases may ship at any time. These changes are designed to avoid downtime or keep downtime very low.
For larger or higher-risk maintenance, odds-api sends advance email notice to affected customers when practical.
Emergency reliability or security fixes may be applied immediately to protect the service.
Maintenance notices
When advance notice is practical, maintenance emails include the expected timing, affected customer-facing surfaces, expected downtime or degradation, and completion confirmation where relevant.
Availability calculations exclude scheduled maintenance, customer-side integration errors, invalid API keys, rate-limit enforcement, customer network issues, third-party provider or source interruptions, abuse or misuse, and force majeure events.